Customer Support Representative

Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Benefits/Perks

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in-home products

Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

Answer all incoming calls promptly from our customers or employees

Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction

Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations

Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately

Take payments and maintain customer records by updating account information

Able to handle collection calls and maintain financial accounts by processing customer adjustments when necessary for accounts 30 to 60 days past due.

Discuss billing with customers over the phone or in-person courteously and concisely.

Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)

Input customers information accurately and fully into the Customer Service Database

Scan and electronically file paperwork.

Attend department and company meetings as required

Willing to learn, train and/or cross-train with or from others

Performs other related duties as assigned by management.

Qualifications

High school diploma or GED

Minimum of two years of customer service experience required

Strong time management and project management skills

Proficient in Microsoft Office (word, excel, outlook)

Excellent communication skills, both written and verbal

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.