About Confido Health
Confido Health is transforming healthcare administration through AI-powered automation. Our mission is to eliminate the inefficiencies that burden healthcare providers by deploying intelligent, reliable AI agents that handle front-office and back-office workflows. From patient scheduling to revenue-cycle tasks, our AI seamlessly integrates with existing healthcare systems, improving patient experiences and driving operational excellence. Backed by top-tier investors, we are a fast-growing, mission-driven startup redefining how healthcare communicates and operates. Confido Health is an equal-opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.
Position Summary
As a Forward Deployed AI Engineer, you'll bridge our core technology and enterprise healthcare customers. In this hybrid role-spanning engineering, product, and customer success-you'll embed with key clients to deploy AI voice agents, build integrations, and ensure impactful adoption of our platform. One week you'll be stress-testing workflows and refining backend systems; the next, you'll be guiding product decisions or leading technical workshops. If you excel in fast-paced environments, love solving complex challenges, and want to make AI agents production-ready in healthcare, you belong here.
Key Responsibilities
- Customer-Facing Engineering
- Partner with Sales and Customer Success to deliver seamless AI deployments. Build custom integrations, troubleshoot issues, and ensure rapid time-to-value.
- AI Workflow Optimization
- Design edge-case scenarios to stress-test voice agents, uncover blind spots, and boost reliability across healthcare workflows.
- Product Influence
- Act as the voice of the customer-gather hands-on insights, collaborate with the Product Core Team, and help refine the roadmap.
- Technical Enablement
- Lead client workshops, develop demos, improve documentation, and serve as the go-to technical expert.
- Prompt Engineering & LLM Exploration
- Experiment with LLMs, voice AI, and prompts to enhance agent performance, accuracy, and contextual understanding.
Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering, or related field from a top-tier institution
- 2-4 years of hands-on experience in software engineering, AI/ML deployment, or backend integrations
- Strong understanding of AI workflows, APIs, and cloud platforms (GCP preferred)
- Excellent problem-solving skills with a passion for ambiguous, real-world challenges
- Exceptional communication-comfortable interfacing with technical teams and business stakeholders
- Prior exposure to LLMs, voice AI, prompt engineering, or conversational AI platforms is a plus
- Experience in startups or fast-paced environments preferred
- Ability to juggle multiple priorities with high attention to detail and speed
- Curious, adaptable, and driven by customer impact
Why Join Confido Health
- Be at the forefront of AI-driven transformation in healthcare
- Work directly with leading providers to solve meaningful problems
- Gain cross-functional exposure in engineering, product, and customer success
- Collaborate in a high-ownership culture where your insights shape the product
- Leverage cutting-edge AI technologies (LLMs, voice agents, RPA, healthcare integrations)
- Join a fast-growing startup backed by leading investors, with significant career growth ahead
Interpublic Group of Companies, Inc. 
New york, NY 
