System Engineer II

Position Summary
Under limited supervision, the System Engineer II will oversee the maintenance, configuration, and support of the District's infrastructure systems, ensuring optimal performance while working closely with the Manager, Information Technology Infrastructure. The District's technology landscape encompasses Microsoft and Linux servers, Active Directory, Microsoft 365 mail, databases, VMware, SAN Storage, on-premise & cloud data centers, and other M.U.D. enterprise applications. Responsibilities include but are not limited to conducting system and application patching and upgrades cycles, managing infrastructure and application landscapes, troubleshooting, performance tuning, and research & development. This role offers career growth opportunities in a dynamic environment, providing valuable experience in Enterprise applications, databases, and cloud infrastructure.

Education

• Required - Master's Degree in Computer Science, Information Technology, or a related field; plus three years of related work experience as indicated below. or
• Required - Bachelor's Degree in Computer Science, Information Technology, or a related field; plus five years of related work experience as indicated below. or
• Required - Associate's Degree may be considered with significant experience and relevant certification(s).

Minimum Requirements

• Required - Minimum of 2 years of related work experience, and a Master's Degree as indicated above, with project management in the following: - Linux Only: Linux administration, application administration, database experience, and scripting (bash, and Ksh). - Windows Only: Windows administration, application administration, and data center administration. - Data Center, On-Premise and/or Cloud Only: SAN Storage, VMware, servers, fiber switches, and Cloud vendor such as Azure, AWS, or Google. or
• Required - Minimum of 5 years of related work experience, and a Bachelor's Degree as indicated above, with project management in the following: - Linux Only: Linux administration, application administration, database experience, and scripting (bash, and Ksh). - Windows Only: Windows administration, application administration, and data center administration. - Data Center, On-Premise and/or Cloud Only: SAN Storage, VMware, servers, fiber switches, and Cloud vendor such as Azure, AWS, or Google.
• Preferred - Minimum of 1 year of related work experience with project management in the following: - Linux Only: Database concept, SQL analytic/queries, backup, database administration, scripting (bash, Ksh, Perl, and Python), Windows administration, application administration, data center administration, SAN Storage, VMware, servers, fiber switches, and Cloud vendor such as Azure, AWS, or Google. - Windows Only: Database concept, SQL analytic/queries, backup, database administration, scripting (bash, Ksh, Perl, and Python), Linux administration, application administration, database experience, scripting (bash, and Ksh), data center administration, SAN Storage, VMware, servers, fiber switches, and Cloud vendor such as Azure, AWS, or Google. - Data Center, OnPremise, & Cloud Only: Database concept, SQL analytic/queries, backup, database administration, scripting (bash, Ksh, Perl, and Python), Linux administration, application administration, database experience, and scripting (bash, and Ksh), Windows administration, application administration, data center administration.

Licenses, Certifications and/or Testing

• Required - Have and maintain a valid driver’s license Upon Hire
• Required - Pre-employment Background Check & Drug Screen Upon Hire

Knowledge, Skills and Abilities

• Knowledge in one or more core business functional areas, or hands-on involvement in application administration, configuration, upgrade and patching cycles. (Advanced proficiency)
• Knowledge of infrastructure components, including on-premise and cloud data center, VMware, and SAN storage. (Advanced proficiency)
• Interest in database administration with a proactive attitude towards learning and professional growth. (Intermediate proficiency)
• Knowledge of Microsoft Enterprise applications components, including Active Directory and Microsoft 365 mail. (Advanced proficiency)
• Familiarity with Linux and Windows administration, encompassing system monitoring, disk management, OS security, user administration, and performance tuning. (Intermediate proficiency)
• Ability to actively listen, comprehend, and proficiently document business user needs. (Advanced proficiency)
• Ability to learn new or upgraded computer software as required. (Advanced proficiency)
• Analytical and problem-solving skills, with the ability to troubleshoot technical issues. (Advanced proficiency)
• Demonstrated professional ability to communicate skill verbally and in writing with diverse clientele, including technical and non-technical personnel both internal and external to the District. (Advanced proficiency)
• Collaborative team player with a proven ability to work effectively towards common objectives. (Advanced proficiency)
• Efficient organizational and prioritization skills, managing multiple projects, tasks, and requests to meet deadlines. (Advanced proficiency)
• Proficiency with personal computers, tablets, and/or other electronic devices, including familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word), and enterprise-wide software. (Advanced proficiency)
• Excellent written and verbal communication skills, in English, to professionally assist internal and external customers, co-workers, and management, regardless of provocation. (Advanced proficiency)
• Ability to focus on business solutions and results first before technology. (Advanced proficiency)
• Capable of leading and mentoring team members. (Intermediate proficiency)
• Possess customer service and leadership skills. (Advanced proficiency)
• Effective time-management skills and ability to work with minimum supervision with competing priorities, while meeting or exceeding deadlines. (Advanced proficiency)
• Capable of organizing, planning, and leading small projects. (Advanced proficiency)
• Must be available for scheduled assignments outside of business hours.
• Requirements of the job necessitate availability to respond to and support critical systems 24x7x365 within reason. Candidate is expected to work in or around the District’s service area.

Essential Functions

• Assist in the installation, configuration, operation, and maintenance of servers across various environments, including development, test, quality assurance, production, and disaster recovery.
• Collaborate with team members on work assignments, participate in on-call duty support, and engage in matrix resource sharing as needed.
• Provide support for various M.U.D. Enterprise applications such as SAP, GIS, Opentext, Homegrown Apps, Tomcat, JBoss, etc.
• Ensure systems' availability and execute service restoration activities.
• Monitor, identify, escalate, and resolve system performance and capacity issues.
• Conduct preventive hardware and software maintenance.
• Maintain accurate documentation of existing and planned systems.
• Troubleshoot and resolve common problems with assigned applications and databases.
• Offer escalation support for unresolved help desk issues and provide technical consultation to departmental staff.
• Maintain a broad knowledge of operating systems, software, databases, and hardware. Stay informed about new developments in system hardware and software.
• Install, integrate, customize, configure, and test new software and hardware. Resolve configuration conflicts and errors.
• Assist with Backup/Recovery Administration and Disaster Recovery Support.
• Prepare scheduled and ad hoc statistical and narrative reports; perform information gathering, analysis, and forecasting as directed.
• Ensure accurate documentation is maintained.
• Participate in the rotation of on-call responsibilities for 24x7x365 on-call tree, addressing alarms and outages for multiple systems and applications.
• Job requirements necessitate availability to respond to and support critical systems 24x7x365 within reason. The candidate is expected to work in or around the District's service area and must be available for scheduled assignments outside of business hours.
• Act within the spirit of District and Department values.
• Research product and industry changes within their domain that may benefit the District. Make recommendations as appropriate.
• Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions as stated.

Required for All Jobs

• Perform a variety of other duties as assigned
• Understand and comply with all District policies and procedures

In contributing to the objectives of the District, this role is responsible for the initiation, cultivation, and maintenance of strong relationships of a business and professional nature. This position requires good communication skills and tact in order to maintain professional relationships with the following, but not limited to:

-Board of Directors
-All levels of District
-Internal and external customers
-Federal, State, and local agencies
-Community organizations and partners
-Consultants, contractors and other third-party organizations that fall within the scope of this role
-Professional, industry, trade, and civic associations
 

Physical Demands

• Stationary Position - Occasionally
• Move/Traverse - Occasionally
• Stationary Position/Seated - Constantly
• Transport/Lifting - Rarely
• Transport/Carrying - Rarely
• Exerting Force/Pushing - Rarely
• Exerting Force/Pulling - Rarely
• Ascend/Descend - Rarely
• Balancing - Rarely
• Position Self/Stooping - Rarely
• Position Self/Kneeling - Rarely
• Position Self/Crouching - Rarely
• Position Self/Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions - Frequently
• Coordination - Frequently

Additional Physical Demands
Work may take place in all District locations and/or facilities.

Physical and Environmental Requirements

• Office: Work is primarily performed in an office setting amid normal conditions of dust, odors, fumes, office lighting and noise.

Hybrid Flexible Work Arrangement
Job may be eligible for a hybrid in-office and work from home flexible work arrangement.

*Please ensure the application is filled out thoroughly to be considered for this position

An Equal Opportunity Employer “Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation"